Universal's Loews Portofino Bay Hotel
What Guests Say
Beautiful hotel!
Leanne
August 2023
Walking distance to universal parks and unlimited express passes. Excellent concierge service and everything was as expected.
Stephen
February 2023
It's expensive to go to Universal studios and stay at the portofino Bay hotel, but at least the hotel covers the price of the express pass at the park which makes it the same cost as one of the lesser priced Universal hotels. Staying at the hotel is like a visit to Paradise. It's beautiful and the boat ride to the Universal Park entrance is phenomenal. The staff here is fantastic and being from a big city it was an unexpected pleasure to find good Italian food right on the grounds of the hotel. Special note to the gentleman who organizes the valet and parking in front of the hotel. This man takes pride in his work and he is extremely friendly and efficient.
Shawn
August 2023
Very picturesque, large room, nice pools, good boat service to the 2 universal parks and express passes included in stay.
Katie
April 2022
Starbucks, Sals pizza, and Trattoria del Porto (twice for breakfast and three times for dinner). Awesome service. Everyone was super kind. The hospitality was bar none. We loved the outdoor dining, particularly with COVID, and the setting was beautiful. The nightly 6:30 PM opera singers were fabulous! I really liked the text messages we received about our room and if towels were needed. The walking paths were beautiful and we enjoyed the boats to City Walk. This was our first time in Universal. We typically go to Disney but Universal was exceptional! We found our new favorite place!
Colleen
December 2021
Check-in was great and we had early access to our room which was really appreciated. We were issued with the room key/express pass and hopped on the boat to the theme parks. Such a nice way to travel and we didn't have to wait long in the 4 days we used the boat service. The beds were very comfortable and the room was a good size. When we were informed there was a 45min wait for a table at a restaurant on City Walk, we showed our room key and were escorted directly to a table. The food from room service and also at the pool bar was tasty.
Barbara
February 2023
The location to the parks was fantastic, the pool was great, and the staff were very friendly. I liked the text message communication with the hotel and the peaceful/relaxing atmosphere of the resort. The staff ensured that my child had a little birthday surprise, which was awesome.
Katie
May 2023
Beautiful property and grounds. Felt like Italy. Loved the boat ride to Universal, which reminded us a bit like Lake Como. Front desk was very helpful and Mamma Della’s staff and food was excellent.
Linda
January 2023
Nice location and easy transportation to the parks and the airport. Great food options onsite.
Kelly
September 2023
The staff were very friendly and helpful. I appreciated the feature where you could text them with questions, and they responded politely right away. I had questions about check out times and luggage storage, and they were very helpful. I liked that you were able to store your luggage for free and enjoy the day at Universal after check out and then retrieve your bags in the evening. The bathroom was also huge, and the beds were comfy. The water taxi service was the best! If you got there around 7-7:15, the taxi would get you to Universal for early park admission. And also take you home at night. It was a short 6 min boat trip. Super convenient. The express passes were so worth it. Also unlimited so you could repeat a ride right away if you'd like. There is a Universal gift shop which sells the same merch as the parks with the same prices. If you wanted to buy a wand, you could do it here instead of the crowded shops. Would definitely stay here again and recommend
Violet
November 2022
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